Refund policy

 

Returns & Refunds

We're sorry to hear you're not 100% happy with your purchase. Luckily Epione Jewellery has a 14 day, no-fuss returns policy!

If you change your mind, simply tell us within 14 days of receiving your purchase. You then have 14 days to return the item to us after which we will refund your original payment method. 

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with the tamper free seal still intact, and in its original packaging. Enhanced shipping options (e.g. Express, Guaranteed Next Day) are not refundable. Shipping will not be refunded on international orders returned to us as a result of unpaid duties or taxes.

Please write your order number on the outside of your return package, this will ensure there are no delays in processing your return.

To start a return, please contact us at hello@epionejewellery.co.uk. Please then send your return to Dragonfly Online Ltd, Unit 3, 113 Wellington Road, Leeds, LS12 1DX. You are responsible for the item until it reaches us, as such we recommend sending via a tracked service and/or obtaining a certificate of postage.

 

Comfort Guarantee

Although pierced earrings are not returnable at most large high street retailers once worn, we like to do things a little differently at Epione. We're confident in the hypoallergenic nature of our products so if you suffer from a reaction from our earrings you'll be covered by our Comfort Guarantee and be able to return them. 

 

Faulty and Damaged Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or incorrect. so that we can evaluate the issue and make it right. Please contact hello@epionejewellery.co.uk with full details of the issue.

In the event that an item is faulty, damaged or incorrect we will send you a return shipping label, as well as instructions on how and where to send your package. 

You can always contact us for any return questions (or any other questions!) at hello@epionejewellery.co.uk.

 

Gift Cards

Unfortunately we cannot accept returns on gift cards. Purchases where a gift card has been used as full/part payment will only be refunded as a gift card.

 

Multibuy and Minimum Spend Discounts

If you return a single item bought as part of a multibuy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of the returned item less the total discount given in the offer (for example, if the items were each £15 if bought individually then the refund would be £15 for the single item returned minus the total discount offer of £10 = total refund of £5). I.e. the balance refunded will take into account the non-discounted price of the retained items.

If by returning items your order falls below a minimum spend threshold of a discount applied your refund will reflect the pre-discounted price.