FAQ

Frequently Asked Questions

What makes Epione Jewellery hypoallergenic?

Our pieces are made for sensitive skin using skin friendly metals and finishes that reduce the risk of irritation. We focus on premium stainless steel with hypoallergenic coatings so you can wear your jewellery comfortably every day.

What materials do you use?

We primarily use high quality stainless steel, including 316L surgical stainless steel on many earrings, with hypoallergenic PVD finishes. This combination is durable, smooth on skin, and designed for long lasting comfort.

Can I wear your jewellery in the shower or with perfume?

Yes, our stainless steel jewellery is water friendly and perfume safe. It is built for real life so you can enjoy your pieces with less worry about everyday splashes or scent.

Are your earrings suitable for children and very sensitive ears?

Yes. Our hypoallergenic studs are a popular choice for sensitive ears, including for children. The smooth posts and skin friendly finishes are chosen to be gentle and comfortable.

Do your earrings contain nickel?

Our focus is nickel free, skin safe jewellery. We avoid common irritants and use materials and finishes selected to minimise nickel exposure for sensitive skin.

What is your returns policy for earrings?

For hygiene reasons, pierced earrings are non returnable. This does not affect your statutory rights. If there is an issue with your order, contact our team and we will help.

How much is delivery and how long does it take?
  • Same day despatch on orders placed before 2 pm, Monday to Friday.
  • Free UK shipping on orders £25 and over.
  • Express upgrade available for £1.00.
  • All orders are sent with Royal Mail Tracked.

Delivery times depend on Royal Mail service in your area. You will receive tracking details by email.

How do I care for stainless steel jewellery?
  • Wipe with a soft cloth to keep the shine.
  • Avoid abrasive cleaners.
  • Store pieces separately to prevent scratches.

With simple care, stainless steel keeps its finish and stays looking new for longer.

How can I contact you?

Our friendly team is based in Leeds, West Yorkshire and is available 9 am to 5 pm, Monday to Friday.

Phone: 0113 262 4378
Email: hello@epionejewellery.co.uk

You can also reach us on Facebook and Instagram.